Policies & FAQ

FREQUENTLY ASKED QUESTIONS
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I had a piece in my cart and now it says sold out.
I unfortunately have no control over this. My website does not reserve pieces if you have it in your cart. If it sold before you check out, it means that someone snagged it before you. 
I love this ring but it's not my size.
At this time I am not re-sizing any rings. Please make sure you know your size before purchasing.
How do I order a custom piece?
I will announce when I open customs on my instagram @iiirvn.co they are on a first come first serve basis.
Do you offer payment plans?
No payment plans at this time.
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POLICIES 
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Shipping Times
Please allow up to 4 business days for processing and packaging.

I try my best to get everything out in a timely manor but am only one person. It can take some time to package and personalize everyones orders and get them shipped out. Please be patient with me =)

Please note, once a package leaves my possession and is at the post office, I have zero control over it! Sometimes the post office doesn’t scan packages in properly which makes the tracking number basically useless! Unfortunately, I can do nothing about this! Or sometimes packages can be late etc. I’ve had packages up to two weeks late due to mishaps with the post. I will do my best to help with this but I can not offer a refund on packages lost in the mail or things out of my control. Please reach out to USPS or whichever carrier you chose to ask questions about your shipping. 
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Returns and Exchanges
Please make sure you know your sizes! Please read description of the piece. I can not express this enough! I clearly state all piece details and dimensions in the description as well is provide clear photos of what the piece looks like to avoid any confusion or need to return.
I unfortunately CAN NOT give refunds at this time due to WRONG SIZES, MISREADING OF DESCRIPTION OR BUYERS REMORSE! please respect this! If you misgauged your size, There is unfortunately nothing I can do about this. Please get your sizes before purchasing, I cannot stress this enough.
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Repairs
I create my jewelry to last life times but I do understand that sometimes rings can snag on things, necklaces can break... If for some reason your piece has been damaged in anyway or a stone has been lost, I will do my best to repair it for you. but please note, sometimes pieces can not be repaired or if the stone was an odd shape, I may not be able to find a stone to fit. If it's unable to be repaired, I can try my best to remake it for you. Buyer will be responsible for original cost of the piece to be remade.
If something needs to be sent back the buyer will be responsible for the shipping.

Note: Please do not try to adjust your rings, cuffs, earrings or necklaces in anyway. This can cause wear over time and make your pieces more susceptible to damage or breaking!
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Jewelry Care
Please try not to wear your pieces while bathing, using lotion, going in the ocean, while using harsh chemicals, or doing activities that can harm the silver or stones. Your pieces can last a lifetime with simple care!
I use .925 sterling silver for all of my pieces. It is prone to tarnishing. Tarnishing is caused by a number of different chemicals but the most common one's are in the air around us. Sulfur and moisture. Try to keep your pieces in an air tight place when you're not wearing them to reduce tarnishing. If you leave your pieces in a jewelry box, they will tarnish, it is completely normal. They can turn yellow, purple and black. To clean your pieces use soap and water or a polishing cloth. Polishing clothes can be found at your local jewelers and on Amazon.
                                                                                                                                      
I want all of my customers to be happy and I try to work with everyone on all subjects above. I get it, life happens and sometimes shit happens. So if something comes up, Please contact me as soon as possible so we can work on a solution! but please understand that I have these shop policies in place for good reason. I am a one woman show working on this small business out of my home.

Payments 
Accepting payments of: American Express, Discover Card, Master Card, Shop, Visa
No payment plans at this time.